Terms & Conditions


These terms and conditions is the agreement between you and Creative Tweaks (“us”, “we”, “Creative Tweaks” etc). By visiting or using  our website, signing up or purchasing any of our products or services, you agree to be bound by the Terms and Conditions outlined on this page.


PPC Campaigns

Our PPC advertising campaigns are based around competitive analysis and optimum keywords are derived from extensive research and A/B testing. We will increase your web traffic/clickthrough rates (CTR) by identifying specific landing pages and targeting PPC ad copy for the critical search terms your prospects are searching on.

As part of each PPC advertisement management service program, we perform a great number of tasks. Specifically these tasks include:

– Keyword Research and Selection: Whether you have an existing pay per click internet advertising campaign or not, we perform keyword research as a best practice to ensure the campaigns are employing the appropriate keywords.
– Landing Page Identification: We identify the best existing destination or recommend improvements to facilitate site-level conversion.
– PPC Account Settings: We will establish and monitor the numerous Account Settings (daily max spend, match type, countries, etc.) to maximize business goals.
– PPC Bid Management: We provide PPC bid management tasks including bid gap monitoring, bid price changes, and bid position maintenance.
– Campaign Improvements: We will suggest and implement PPC campaign improvement, including changes to Title/Description copy, keyword list modifications, and bid adjustments.
– Creative Testing: We will perform periodic testing of new creative (titles and descriptions).

We will use reasonable endeavors to carry out the Services in accordance with the Proposal, with reasonable skill and care.

We do not provide any promises or warranties regarding the outcomes you may expect from the Services.

Additional Charges
All rates provided in this agreement are for the work actually contemplated by this agreement. In the event that additional work
is required or requested beyond what is reasonably contemplated by this agreement, Customer agrees to pay any additional
charges for such unanticipated or requested work at an hourly rate or monthly fee mutually agreeable to both parties.

Web Design

Limitation of Liability and Indemnity
We do not accept any liability howsoever arising in regard to the lawfulness or otherwise in regard to your website you want us to design for you. All legal formalities are entirely your responsibility and the website is set up according to your instructions at your sole risk in the above regard. You hereby indemnify us against any claims howsoever arising from the website or its content being unlawful or failing to comply with relevant legislation.

You agree to further indemnify us against any copyright claims for images that are approved by you for use in any graphic or website related work.

Copyrights and Trademarks
Creative Tweaks is not responsible for the images and content published on the designed websites. It is the client’s responsibility to ensure that all images, fonts and content published on their website conform to Copyright Laws. If any of the images and content are not lawfully owned or licensed by the website owner, explicit permission to use them must be obtained by the client.

Client Delays & Refunds
Website subscription payments are not refundable under any circumstances. After a subscription is made, it is the clients’ responsibility to send the required content within a reasonable timeframe. Creative Tweaks will not be held liable for any delays from client’s side. Any delay by the Client will result in a day-for-day extension of the due date for all Deliverables. Unless otherwise expressly agreed, it is the client’s responsibility to provide all content (written copy, images, videos etc.) in order to create the website. This must be supplied within a reasonable time-frame, ideally within 1-4 weeks of project commencement. Delays in supplying all content required to complete the site will result in the development being put on hold.

Website Transfers
Creative Tweaks hosts websites on behalf of clients as long as monthly subscription is paid. Should the client wish to transfer website files over to another hosting provider within the first 36 months of subscription, the following fees will apply:
– Standard Packages: R6 000 payment required upfront in order to release web files
– E-Commerce Packages: R12 000 payment required upfront in order to release web files

Should client wish to transfer only domain name, an hourly fee will be charged dependent on requirements.

Should client wish to transfer website over to new hosting provider after 36 month subscription period, an hourly fee will be charged dependent on requirements.

In the event that client only wants to transfer their domain name over to the same hosting provider used by us, client accepts that a waiting period of 2 weeks is applicable, in addition web files are deleted during this waiting period.

Payment Failure
Web Subscription Clients
Should Creative Tweaks receive a subscription payment failure (out of funds, or any other payment error) from clients subscription, clients web files and hosting will be suspended with immediate effect and will remain suspended for a total of 48 hours after debit is successful. Client will be notified about the issue within 24 – 48 hours. If the issue is not resolved within a maximum of 4 days or Creative Tweaks receives no response from client on the matter, clients website hosting shall be terminated. In addition, client accepts that website files will be irretrievable after this period as server backups are only kept for 4 days.

Manual Paying Clients
Client will be invoiced on agreed date every month. Failure to make payment within 1 business day will result in clients web files and hosting will be suspended with immediate effect. Suspension will remain for a total of 48 hours after payment is successful or Proof of payment has been sent. Failure to make payment (along with a proof of payment) within a maximum of 4 days will result in clients website hosting being terminated. In addition, client accepts that website files will be irretrievable after this period as server backups are only kept for 4 days.

Client is free to cancel their Payfast subscription at any given time. Upon cancellation, clients hosting (website + emails) will be terminated with immediate effect.

In the event that client changes their minds and wishes to resubscribe, this needs to be done within no longer than 3 days of cancellation in order to restore web files. Client accepts that any web files will be irretrievable after this period as server backups are only kept for 3 days.

Should client wish to receive their web files, client needs to notify Creative Tweaks before cancelling hosting. The fees outlined above under “website transfers” are then applicable.

Creative Tweaks does not guarantee 100% website uptime. As websites are being hosted by a 3rd party hosting provider, client acknowledges that there may be occasional downtime for web maintenance, etc. which is beyond our control.

Cpanel & FTP
Creative Tweaks does not under any circumstances provide clients with Cpanel or FTP details.


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